Last updated: June 1, 2025 · Effective: June 1, 2025
Please read these Terms carefully before using Delivra. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree, do not use our services.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Teamseven Private Limited ("Delivra," "we," "us," or "our"), a company registered under the laws of Pakistan, with its principal offices in Lahore, Pakistan.
By creating an account, accessing, or using the Delivra platform or any associated services, APIs, applications, or websites (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
Delivra provides a Platform-as-a-Service (PaaS) enabling businesses to build, operate, and scale on-demand food and grocery delivery applications. Services include but are not limited to:
We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice.
To use the Services, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
You must be at least 18 years old to create an account. By registering, you represent that all information you provide is truthful and accurate. You agree to promptly update your account information if it changes.
We reserve the right to refuse registration or terminate accounts at our sole discretion, including accounts that violate these Terms.
Access to paid features of the Services requires payment of applicable subscription fees. Fees are charged in advance on a monthly or annual basis, depending on your selected plan.
Subscriptions renew automatically at the end of each billing cycle unless cancelled prior to the renewal date. You authorize us to charge your payment method for each renewal.
All fees are non-refundable except as required by applicable law or expressly stated in writing by Delivra. Unused trial periods do not entitle you to a pro-rated refund.
We may change subscription prices at any time. We will provide at least 30 days' notice of price changes. Your continued use of the Services after the effective date of a price change constitutes acceptance.
You are responsible for all taxes applicable to your subscription fees, excluding taxes on our net income.
You agree not to use the Services to:
The Delivra platform, including all software, designs, text, graphics, logos, and other content provided by us, is the exclusive property of Teamseven Private Limited and is protected by applicable intellectual property laws.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes.
You retain all rights to your data and content ("Customer Data"). By uploading Customer Data to the Services, you grant us a limited license to process, store, and transmit that data solely to provide the Services to you.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to our data practices as described therein.
You are responsible for ensuring that your use of the Services complies with applicable data protection laws, including obtaining necessary consents from your customers for data collection and processing.
We commit to a monthly uptime of 99.9% for core platform services on paid plans. "Downtime" means total unavailability of the platform's core ordering and dispatch functions, excluding scheduled maintenance windows (announced 48 hours in advance).
In the event of failure to meet the SLA in any calendar month, you may be eligible for service credits as described in our SLA documentation. Credits are your sole remedy for uptime failures.
You may cancel your subscription at any time through your account settings. Upon cancellation, you retain access to the Services until the end of your current billing period.
We may suspend or terminate your account immediately if you violate these Terms, fail to pay applicable fees, or if we determine your use poses a security risk. Upon termination, your right to access the Services ceases immediately.
After termination, we will retain your Customer Data for 30 days, during which time you may request an export. After 30 days, your data may be permanently deleted.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DELIVRA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
You agree to indemnify, defend, and hold harmless Delivra, Teamseven Private Limited, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.
These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to conflict of law provisions.
Any disputes arising from these Terms or the Services shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Lahore, Pakistan, under the rules of the relevant arbitration body, except that either party may seek injunctive relief in a court of competent jurisdiction.
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or in-app notice at least 14 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.
For questions about these Terms, please contact us: